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Terms and conditions

Article 1: Scope

These General Conditions of Sale apply to all orders placed through the website and regardless of the clauses that may appear in the buyer's documents.

The Customer acknowledges having read these General Conditions of Sale and accepting their terms. In a case not dealt with by these General Terms and Conditions of Sale, the distance selling rules of the place where the company is headquartered would apply.

Article 2: Orders

SAS Château Cauvins undertakes to accept orders placed under the terms of these General Conditions of Sale and within the limit of available stocks.
In the event of a shortage of stock, SAS Château Cauvins undertakes to communicate the supply times necessary to obtain the desired product or to offer a replacement product. SAS Château Cauvins will honor each order by making one or more deliveries of the products ordered.

By validating his order, the Customer declares to have read and accepted these General Terms and Conditions of Sale. The preparation and shipment of an order can only be implemented after receipt of payment. An invoice will be sent by email as soon as the order is shipped.

SAS Château Cauvins reserves the right to cancel all non-compliant or doubtful orders, as well as those from a Customer with whom there is any dispute.

Article 3: Price

The prices indicated including all taxes are expressed inclusive of all taxes (applicable VAT, excise duties and all other taxes applicable on the day of the conclusion of the order, any change which may be reflected in the price of the products).

In the event of delivery outside mainland France, the prices displayed are inclusive of VAT (VAT included) and are supplemented by excise duties and other taxes of the Customer's country (and all other taxes applicable on the day the order is concluded, all change that may be reflected in the price of products), as well as administrative management costs for customs formalities.

Product prices may change at any time depending on SAS Château Cauvins' pricing policy. The products ordered are invoiced at the price in effect at the time the order is placed.

Product offers and prices are only valid as long as they are visible on the site and while stocks last.

The prices displayed are net and excluding shipping costs. Shipping costs may vary depending on the number of products ordered and the country of shipment.

Article 4: Validity of offers

Products and promotional offers are offered within the limits of available stocks.
In the event that one or more products are unavailable after the order has been confirmed, SAS Château Cauvins undertakes to inform the Customer by e-mail as soon as possible. In agreement with the Customer, SAS Château Cauvins may modify the order or will refund the product (s) not available by crediting the payment card used when ordering.

Article 5: delivery

SAS Château Cauvins delivers in Metropolitan France and Belgium, for which customs formalities are necessary. Shipping costs are automatically calculated on our site according to the destination of the order and the quantity of products ordered.
Deliveries to any other destination must be subject to a specific quote.
The wines come from our estate.
The delivery time for orders is 7 working days for mainland France after receipt of payment. Saturdays, Sundays and public holidays are included in non-working days, as well as days when road transport is prohibited. These deadlines are indicated in the order confirmation received by e-mail by the Customer. The order is delivered to the delivery address chosen by the Customer.
The Customer is required to carefully check his packages on delivery in order to immediately issue any reservations to the carrier. The Customer has a period of 3 days (article L133-3 of the Consumer Code) to come forward and 10 days if he has not been able to check their good condition with the carrier (article L224-65 of the Code of Consumption).

Any error or modification made by the Customer in a delivery order in progress, whatever it may be, results in an extension of the expected delivery time. The additional costs will be borne by the Customer

Article 6: Withdrawal

In the case of an order for products:

Pursuant to the provisions of article L.221-18 of the Consumer Code, the Customer has a period of fourteen clear days from the delivery of his order to return the item delivered for exchange or refund. , at the choice of the Customer, without penalties, with the exception of return costs.

The Customer has a period of two years from the delivery of the goods to act from the discovery of the hidden defect.

The notification of the will to withdraw may be made using the form made available on our site or to our Customer Service by email or by phone (see the Contacts page for contact details)

SAS Château Cauvins undertakes to reimburse the Customer within a maximum period of fourteen days after notification of the withdrawal and subject to the return of the products. The cost of returning the product remains the responsibility of the Customer.

Returns should be sent to the address:
Domaine L'Oppidum des Cauvins


13840 Rognes

In accordance with article L.221-5 of the Consumer Code, the Consumer Buyer can find below a standard withdrawal form for an order placed on the Site with a professional Advertiser Seller:

Withdrawal form (Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of: (Advertiser Seller contact details)

I / we (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the sale of the property (*) / for the provision of services (*) below:

Ordered on (*) / received on (*):
Name of Client (s):
Address of Client (s):
Signature of Client (s) (only if this form is notified on paper):
Date: (*)

(*) Cross out the unnecessary mention.

Regarding an activity reservation:

Pursuant to the provisions of article L.221-28 12 ° of the Consumer Code, the sale of reservations for wine tourism activities constituting a provision of leisure services to be provided at a determined periodicity, the provisions of the Article L.221-18 of the same code relating to the consumer's right of withdrawal does not apply to the purchase of Tickets at a distance.

Article 7: payment

Any order implies a payment defined according to the methods and means specified in the ordering process.

Payments by credit card are made via a secure online payment service.

SAS Château Cauvins never has access to the banking data of Customers.

A payment order made by credit card cannot be canceled. Therefore, the payment of the order by the buyer is irrevocable, without prejudice for the Customer to exercise his right of withdrawal or subsequent cancellation of the order.

Article 8: Retention of title

In accordance with the law of May 1, 1980, the products delivered to the Customer are sold subject to retention of title. The transfer of ownership is subject to the total payment of the price of the products by the Customer, at the deadline agreed between the parties. In the event of non-payment of the total price of the goods by the agreed deadline, SAS Château Cauvins may claim ownership products at the expense and risk of the Customer.

Article 9: Personal data

All data provided when you visit are strictly confidential. None of the Customer's personal data or contact details will be sold or rented to anyone without their prior consent. The personal data of customers will be used by SAS Château Cauvins with a view to processing orders and, if necessary, in order to contact them on information exclusively relating to our services: accounting, control and selection of credit card or other payment card, marketing and statistical analyzes, testing, system maintenance and development, Customer surveys, Customer relations, improvement of our future communications, and better identification of Customer needs and preferences. Once registered on, the Customer will be able to access the “My Account” page and modify his personal data.

SAS Château Cauvins may need to collect, store, use the following data: name, email address, physical contact details, date of birth and sometimes delivery, billing or other information related to the order.

In application of the Data Protection Act of January 6, 1978, the Customer has the right to access, modify, rectify and delete data concerning him. The Customer can exercise this right by sending a letter to Customer Service (see the Contact page for contact details)

The automated processing of personal information on the site has been declared to the National Commission for Computing and Liberties.

Existence of a list of opposition to canvassing: If your telephone number is collected during the creation of your account or the placing of your order, we inform you that your telephone number will only be used for the proper execution of your orders or to contact you in order to offer you new services. Without prejudice to the foregoing, in accordance with the legal provisions, you are informed that you can, if you wish, register on the list of opposition to canvassing. You can register for free on this list which is binding on all professionals except those with whom you have already concluded a contract.

Article 10: Use of cookies

SAS Château Cauvins uses the use of cookies, in particular to recognize the Customer when connecting to the site as well as for functional and analytical purposes and to improve its services. Cookies are small files stored on the Customer's computer by his browser when he visits a website.

The Customer has the option of deactivating the use of these cookies by selecting the appropriate settings on his computer. However, this deactivation will have the consequence of preventing access to certain features of the site.

Article 11: Guarantees

SAS Château Cauvins is bound by the legal guarantee against hidden defects, within the meaning of article 1641 and following of the Civil Code: "The seller is bound by the guarantee for the hidden defects of the item which make it unfit for use of which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known them ". Consequently, the Customer has up to 2 months after the delivery date to send his complaint to SAS Château Cauvins. Beyond this period, SAS Château Cauvins will no longer be able to guarantee the products and the Customer will have to prove that their possible deterioration is prior to their receipt.

The products benefit from the legal guarantee of conformity provided for by articles L217-4 and following of the Consumer Code.

It is reminded that the Customer:
- Benefit from a period of two years from the delivery of the property to act;
- Can choose between repair or replacement of the good, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
- Is exempt from providing proof of the existence of the lack of conformity of the good during the twenty-four months following the delivery of the good.

The Customer who wishes to invoke the legal guarantee of conformity must inform SAS Château Cauvins thereof. If the reasons for the return are valid, the Products concerned returned to the address mentioned in article 6 above, under the same conditions as those governing the exercise of the right of withdrawal. Delivery costs as well as return costs will be reimbursed.

The refund of the returned Product (s) will be made by crediting the bank account linked to the bank card used to pay for the order.

The reimbursement date may be postponed until the date of actual receipt of the Product (s) at the above address.

Article 12: Liability

All texts and photos presented are for information only and are in no way contractual. SAS Château Cauvins reserves the right to modify the website, commercial procedures, and these general terms and conditions. The Customer is subject to the General Conditions of Sale in force at the time of placing his order. SAS Château Cauvins cannot be held responsible, or considered to have failed in these conditions, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of French courts and tribunals.

Article 13: applicable law

The language of this contract is French. All the clauses of these General Conditions of Sale, all transactions and purchase operations carried out from the site as well as by mail and by telephone are governed by French law and law. Any dispute which has not been reached amicably will be the responsibility of the Courts of the registered office of SAS Château Cauvins or of the court of the department chosen by the Client.

Article 14: Protection of minors

In accordance with Article L. 3342-1 of the Public Health Code, the sale of alcohol to minors under the age of eighteen (18) is prohibited. The Customer agrees to be over 18 by placing his order on the site

Main applicable texts

Article L217-4 of the Consumer Code

"The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.

It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility ".

Article L217-5 of the Consumer Code

"The good conforms to the contract:
1 ° If it is suitable for the use usually expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted ".

Article L217-12 of the Consumer Code

"The action resulting from the lack of conformity lapses two years after delivery of the goods".

Article L221-28 of the Consumer Code

"The right of withdrawal cannot be exercised for contracts (...):
7 ° The supply of alcoholic beverages the delivery of which is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional (…) ".

Article 1641 of the Civil Code

"The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them ".

Article L3342-1 Public health code

"The sale of alcoholic beverages to minors is prohibited. The offer of these drinks free of charge to minors is also prohibited in drinking establishments and all shops or public places. The person who delivers the drink requires from the customer that he establishes proof of his majority (…) ".


According to article L.612-1 of the Consumer Code, it is recalled that “every consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute between him and a professional. To this end, the professional guarantees the consumer effective recourse to a consumer mediation system ”. As such, ALLO MY COACH offers its Consumer Customers, in the context of disputes which have not been resolved amicably, the mediation of a consumer mediator, whose contact details are as follows:

It is recalled that mediation is not compulsory but only offered in order to resolve disputes while avoiding recourse to justice.

In addition to this, you need to know more about it.

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